Owner: Gary Duncan
Location: Conway, Ark.
History: Gary Duncan opened his business in March 15, 1982, with John Deere. John Deere wanted him to diversify his selection, that’s when he added motorcycles and ATVs. To expand business Gary moved to his current location in 1984 and added Yamaha to his product line.
Products: Duncan Outdoors has a service department with most of the staff working there for 15 to 20 years. Duncan Outdoors has a wide variety of products to sell including Kubota compact tractors, Yamaha and Kawasaki motorcycles, side-by-side vehicles and four-wheelers. They also sell War Eagle boats and Yamaha outboard motors and generators. They have recently added the Bad Boy mowers to their product line. They also sell large scale lawn equipment. They are glad to offer service after the sale.
Tips for success: “The secret to success in this business is to work hard every day. Know what your objective is and work on that every day. If your employees know you’re committed to taking care of the customer then the employees will become committed to taking care of the customer. You have to give just as much attention to the guy purchasing a push mower as you do the guy purchasing a $50,000 tractor.”
Story and Photo by Benjamin Dyson